Virtual Care Directory
Virtual Medical Care
for Chronic Illness Across Canada
Finding a doctor who actually understands your condition shouldn't be another battle on top of everything else you're already carrying. This directory was built to help people living with ME/CFS, fibromyalgia, chronic pain, POTS, Long COVID, and related conditions find virtual medical care across Canada — because where you live shouldn't determine whether you get care that makes sense for your body.
We've organized providers and programs by province, with notes on conditions they work with, how to access them, and what it costs. This is a living document, updated regularly as we learn of new providers and programs.
National Platforms
Available across most or all provincesThis is particularly valuable for people with complex chronic conditions where hormonal dysregulation is a factor — thyroid dysfunction, adrenal issues, and hormonal imbalances frequently co-occur with ME/CFS, fibromyalgia, and POTS. Currently available in BC and Ontario, with expansion underway. Visits are private pay and not covered by provincial health plans.
GI symptoms — particularly IBS, motility issues, and small intestinal conditions — are frequently part of the chronic illness picture for patients with fibromyalgia, ME/CFS, and MCAS. Having a GI specialist who can be accessed without months of wait time or a GP's cooperation is a meaningful gap-filler.
For patients who have been dismissed from the public system or face multi-year waits for GI specialist access, private consultation can be an important pathway to diagnosis, documentation, and treatment direction.
For people with chronic illness in BC, AB, or ON who lack a family doctor, Tia Health offers one of the most practical pathways to ongoing virtual primary care — with integrated EMR systems that support continuity of care.
Particularly useful for people managing chronic disease who need prescription renewals, lab requisitions, or mental health support and whose employer plan includes TELUS Health coverage. Check your benefits package before paying out of pocket.
For people with chronic illness who need recurring prescriptions managed efficiently without repeated appointments, Felix offers a genuinely streamlined experience. Note it is prescription-focused and does not provide external specialist referrals.
Frida moves faster than public waitlists (which can exceed two years in many provinces), and the assessment process is fully virtual. Available in BC, Alberta, Ontario, Saskatchewan, Manitoba, Nova Scotia, and New Brunswick.
Beyond primary care and mental health, Teladoc's Expert Medical Opinion program provides specialist second opinions for complex or serious diagnoses — valuable for people with rare or difficult-to-diagnose chronic conditions who want a second set of expert eyes on their case.
For people with chronic illness seeking a higher level of clinical expertise and continuity in their virtual care, the US affiliation provides access to clinical depth beyond most Canadian telehealth platforms. Private pay; contact for current pricing.
Check your group benefits carefully — CloudMD is embedded in many Canadian workplace plans. If included, it provides a remarkably complete virtual care ecosystem at no additional cost to the patient.
Free or provincially covered: Tia Health (BC/AB/ON/QC with health card), TELUS Health MyCare (check employer benefits first), Rocket Doctor (BC and AB with health card)
Private pay, no referral: Maple ($49–125/visit, 24/7 Canada-wide), Your Doctors Online ($20/month unlimited), MD Connected ($50–100, BC/AB/ON), Felix Health (async, prescriptions, all provinces)
Employer benefits: Dialogue, Teladoc Health Canada, CloudMD — check your group benefits plan before paying out of pocket
Key tip for chronic illness patients: Virtual GPs can order labs, write referrals, renew prescriptions, and generate letters for specialists or disability applications. Bring your medication list and a summary of your conditions to every visit. All platforms above are in this directory — search the National section for details on each.
RD services are not covered by provincial health plans but are frequently included under extended health benefits. When searching, filter for "digestive health," "chronic disease," or your specific condition, and confirm that the dietitian offers virtual appointments before booking. Fees typically range from $120–$200 for an initial session and $80–$150 for follow-ups.
For people with fibromyalgia, ME/CFS, or MCAS where gut symptoms are a significant driver of disability, working with an RD who understands the intersection of digestive health and systemic illness can meaningfully change quality of life. Evening slots available. Most extended health plans cover RD visits — check your benefits before paying out of pocket.
While some aspects of pelvic floor physiotherapy require in-person assessment, virtual sessions are increasingly offered for education, exercise prescription, symptom tracking, and follow-up care. When contacting any provider from this directory, ask directly whether they offer virtual appointments, whether they have experience with chronic illness or central sensitization, and what their approach to pacing looks like. No referral required. Covered by most extended health plans under physiotherapy benefits.
EDS Canada Foundation provides patient education, support navigation, and a practitioner directory to help Canadians find hEDS-aware providers across the country. The Ehlers-Danlos Society (international) also maintains a searchable healthcare provider directory at ehlers-danlos.com/healthcare-directory/ — searchable by country, province, and specialty — which is the most comprehensive tool for finding Canadian providers with hEDS expertise.
For patients who are newly diagnosed, navigating the disability system, or trying to understand the latest research on ME/CFS and FM, the Action Network is one of the most reliable Canadian-specific resources available.
For patients seeking peer connection — which is a meaningful component of chronic illness adjustment — the FAC support group directory is the best starting point in Canada. Finding others who understand the lived experience of FM can reduce isolation and provide practical coping knowledge that clinical settings don't always offer.
Their Arthritis Helpline (1-800-321-1433) connects patients with an occupational therapist for personalized guidance at no cost — a genuinely underused resource for people with fibromyalgia or inflammatory arthritis who need practical self-management support. Available Monday–Friday across Canada.
What to expect: Most protocols involve 5–6 infusions over 2–3 weeks as an induction course, with maintenance infusions as needed. Costs range from $400–$1,000 per session in Canada — an induction course typically runs $3,000–$6,000. Provincial health plans do not cover ketamine for pain. Some extended health plans cover part of the cost — check your plan before proceeding.
How to access: Most Canadian clinics accept self-referrals or can be accessed with a GP referral. A pre-treatment medical assessment is always required. See individual clinic cards in the BC, Alberta, and Ontario sections of this directory. For a national clinic locator, visit ketaminetreatmentcanada.com.
TPI uses a fine needle with local anesthetic (typically lidocaine) to deactivate the trigger point. Performed by MDs, NPs, or specially trained practitioners. Private pay; referral requirements vary by clinic.
Gunn IMS uses acupuncture-style dry needles inserted into shortened, supersensitive muscles — developed by Dr. Chan Gunn in BC. No injected substance is used. Performed by physiotherapists certified through ISTOP (Institute for the Study and Treatment of Pain). No referral required; covered by most extended health physiotherapy benefits.
How to find a provider: For Gunn IMS-certified physiotherapists, search the ISTOP practitioner registry at istop.org. CHANGEpain (BC, already in this directory) offers both TPI and IMS as private pay without a referral. See the BC and Alberta sections for additional clinic cards.
Public system: All Canadian provinces cover SCS costs publicly but limit the number of insertions per year, creating significant wait times. Access typically requires referral to a hospital-based neurosurgery or pain program.
Private option: The Canadian Neuromodulation Pain Management Centre (CNPM) in Ontario is Canada's only private clinic offering both SCS and DRG stimulator insertions — eliminating public wait times. See the Ontario section for full details.
For ONS specifically: Occipital nerve stimulation (relevant to refractory headache and SUNA) is available through select hospital programs. International access through Queen Square London remains the most established centre for refractory cases.
ACR Patient Treatments — Plain-language fact sheets on every major rheumatology medication: how it works, dosing, side effects, and safety tips. Covers NSAIDs, methotrexate, hydroxychloroquine, biologics (TNF inhibitors, IL-6 inhibitors, B-cell therapies), JAK inhibitors, prednisone, and more. Updated regularly by the American College of Rheumatology.
RheumGuide.ca — Canadian-based patient education hub for rheumatological conditions including RA, lupus, fibromyalgia, gout, and OA. Videos, handouts, and condition guides written in accessible language, many with Canadian context.
Canadian Rheumatology Association (CRA) — rheum.ca. The national professional body for Canadian rheumatologists. Their "Find a Rheumatologist" directory and condition resources are accessible to patients.
The handouts cover medications commonly used in these conditions — low dose naltrexone (LDN), low-dose aripiprazole, amitriptyline, duloxetine, sleep medications, and others — in an accessible, patient-facing format. Dr. Arseneau also runs a Group Medication Visit series called "Help! Too Many Choices — Help Me Choose a Medication" covering 9–10 rotating medication topics in 1-hour sessions (for BC-CLMF patients; slides and handouts accessible publicly).
The Primary Care Toolkit at bc-clmf.org/primary-care-toolkit includes a Patient Symptom Inventory and medication treatment handouts designed for referring GPs — extremely useful for clinicians supporting patients with ME/CFS and fibromyalgia who are new to this space.
Drugs.com Interaction Checker — The most patient-friendly option. Enter brand or generic names, get a clear list of interactions flagged by severity (minor / moderate / major / contraindicated) with plain-language explanations. Best starting point for most people.
Medscape Drug Interaction Checker — Clinician-grade, free, no login required. More detailed mechanism explanations — useful for clients who want to understand why an interaction matters, or to bring informed questions to their prescriber.
RxList Interaction Checker — WebMD-backed, good for large polypharmacy lists. Clean interface, covers supplements and OTCs alongside prescription medications.
Health Canada Drug Product Database — Official Canadian drug monographs and approved labelling. Not an interaction checker, but the authoritative source for Canadian-specific drug information including approved indications and contraindications.
⚠ Important: Online checkers are a starting point — not a substitute for pharmacist review. For complex polypharmacy (especially combinations involving LDN, biologics, anticoagulants, seizure medications, or CNS drugs), always confirm with a pharmacist or prescriber. Canadian pharmacists can perform a formal MedsCheck (free, covered by provincial plans in most provinces) — ask at your pharmacy.
British Columbia
Virtual care for BC residentsIf your GP or nurse practitioner will provide a referral, this is the first place to pursue.
Pain BC also operates a direct support line for people who need help navigating the system. Call or text 1-833-261-PAIN (7246) — staff can help identify resources, connect you with support groups, and guide you toward the right care at no cost.
For more advanced or personalized care — including interventional pain procedures, mental health services, and specialized therapies — private pay and extended health options are available, also without a referral. An interdisciplinary team includes pain physicians, physiotherapists, chiropractors, kinesiologists, acupuncturists, and trauma-informed counsellors. Services available in multiple languages including Mandarin, Cantonese, Punjabi, Arabic, and French.
For people living with chronic illness who can't access a GP, whose GP won't requisition certain tests, or who need results that aren't tied to their health card number, TeleTest fills a meaningful gap. All clinicians are licensed by the College of Physicians and Surgeons of BC.
The Hormone Health Kit can be collected at home and mailed to the lab — useful for people with mobility limitations or fatigue who can't easily attend a draw centre. None of these private wellness offerings are covered by MSP. A requisition from a clinician (including via TeleTest or Maple) is required for standard blood draw tests.
For people with chronic illness who lack a family doctor or need faster access to specialist input, Rocket Doctor provides a practical bridge. Note that current BC demand means wait times can extend to a few days for first-time patients; follow-up patients can book through the patient portal.
Particularly useful for people who need a prescription renewed, a lab requisition without a GP, or a referral to a specialist and don't have a family doctor to facilitate it. Cannot prescribe controlled substances or narcotics.
Having an established GP is one of the most important first steps in chronic illness navigation — without one, access to specialists and MSP-covered programs becomes significantly harder. Check regularly as availability changes frequently.
No referral required. Covered by most extended health physiotherapy benefits. BC locations include Kelowna; Alberta locations include Edmonton, Calgary, Sherwood Park, Spruce Grove, St. Albert, and Okotoks.
For BC residents newly diagnosed, struggling with care access, or seeking peer connection, the Society is the primary provincial resource. Phone support available Mon–Fri.
Alberta
Virtual care for Alberta residentsA pre-treatment clinical assessment and any relevant imaging are reviewed before treatment. The clinic avoids corticosteroids where possible, noting their potential to worsen joint instability over time. Private pay; some procedures may be covered by extended health plans — check with your insurer.
Ketamine works for chronic pain by modulating NMDA receptors and calming central sensitization. Sessions are medically supervised and run approximately 40–60 minutes. Private pay; not covered by AHCIP. A pre-treatment consultation and medical assessment are required.
Saskatchewan
Virtual care for Saskatchewan residentsManitoba
Virtual care for Manitoba residentsThe program follows a stepped-care interdisciplinary model, meaning patients begin with lower-resource interventions and move up as needed. Physiotherapists offer both in-person and online group education sessions. A referral from a family physician or nurse practitioner is required.
The Portal also hosts a free 16-lesson Ontario-based pain management course called Empowered Management, covering pain education, biopsychosocial approaches, self-compassion, values, and communication. A meaningful option for Manitoba residents on waitlists for the public pain program.
Quebec
Virtual care for Quebec residentsNote: Tia Health also now covers Quebec residents via RAMQ at no cost — giving QC patients two provincially-covered virtual care options. See the National section for Tia Health.
Ontario
Virtual care for Ontario residentsThe clinic offers a multidisciplinary assessment and management approach. Because it is the sole publicly funded resource for these conditions in Ontario, wait times are significant — but getting a referral and on the list is worth pursuing. Your GP or nurse practitioner can refer directly.
The process begins with a self-referral: submit an online intake form and a physician reviews your case within 72 hours. Initial protocol involves 5 infusions spaced 1–4 weeks apart. Lidocaine infusions may be covered under OHIP; ketamine is private pay. For patients who have not responded to conventional pain medications, this is a meaningful next step rather than a last resort.
CNPM is the appropriate destination for patients with refractory neuropathic pain — CRPS, failed back surgery syndrome, chronic peripheral neuropathy — who have tried and failed conservative and pharmacological approaches and need surgical neuromodulation without a multi-year public queue. Physician referral required for consultation.
Nova Scotia
Virtual care for Nova Scotia residentsThis is not a primary care or chronic pain management service — it focuses on specialized assessment and building a self-management plan. A primary care provider must be in place to support ongoing recommendations. Referral from a GP or nurse practitioner is required.
This is a strong starting point for NS residents newly diagnosed with a chronic pain condition or waiting for specialist access — it builds pain science literacy that supports everything else you're doing in treatment.
Services vary by location and level of care. Referral from a primary care provider is required. For a full list of clinic locations and to discuss referral, contact NS Health directly or ask your GP or nurse practitioner to refer through the provincial system.
New Brunswick
Virtual care for New Brunswick residentsFor NB residents without a family doctor — a significant proportion of the province's population — eVisitNB provides a reliable pathway to prescriptions, referrals, and ongoing management of chronic conditions without an ER or walk-in visit.
For NB residents with a primary care provider, ask your GP or nurse practitioner whether your care can be delivered or supplemented virtually through the Horizon platform. This is particularly valuable for rural NB residents who face significant travel for specialist appointments.
Yukon
Virtual care for Yukon residentsNewfoundland & Labrador
Virtual care for NL residentsPrince Edward Island
Virtual care for PEI residentsBeyond Canada
International resources when Canadian access falls shortCanadian patients have used RTHM to access treatments not yet available through Canadian providers. Costs are out-of-pocket; prescriptions may require a Canadian physician to co-sign depending on the medication. Worth discussing with your GP if Canadian access is stalled.
The site also maintains a directory of cancer-specific resources by condition and a guide to support groups, financial assistance, and palliative care options.
Canadian families often find that the depth and accessibility of St. Jude's resources outpaces what is available through Canadian hospital systems, particularly for rare pediatric cancers or when facing treatment decisions without adequate local specialist support.
BHC's clinician education materials have been used by Canadian providers seeking to improve their understanding of these conditions. For patients, BHC offers reliable, up-to-date clinical information as a counterweight to outdated guidance still circulating in parts of the Canadian system.
Particularly valuable for Canadians with rare, undiagnosed, or complex chronic conditions who have exhausted domestic specialist options and need access to US subspecialty expertise. Fast turnaround relative to the cost.
Consultations produce a comprehensive written specialist opinion plus an optional video consult. Canadian patients are accepted through the International Patient Services office. Costs reflect the calibre of access — $3,000–$7,500+ USD — but for rare or life-affecting conditions, this level of expertise can be transformative.
At $4,500 USD for international patients, this is a significant investment — but for people with complex autoimmune, oncological, neurological, or undiagnosed chronic conditions, the depth and credibility of a Cleveland Clinic written opinion can change the course of treatment.
A strong option for Canadians who need access to a specific type of specialist not easily available domestically, or who want ongoing specialist consultation for complex chronic disease management without geographic limitations.
With over 3,000 patients supported since 2016 and access to more than 1,000 specialists, Medebound is appropriate for the most complex presentations where standard telehealth platforms cannot provide the depth of expertise required.
UCLA's academic faculty brings research-level expertise particularly useful for rare, poorly understood, or treatment-resistant chronic conditions. Costs typically range from $1,500–$4,000 USD depending on specialty and complexity.
The service covers complex chronic illness, rare disease, cancer, and neurological conditions. Multilingual translation is included. Contact for current pricing.
Best thought of as a complement to existing care rather than a replacement — a way to get fast, expert answers when your Canadian provider is unavailable or when you need a second perspective between appointments. Covers diabetes, thyroid, hypertension, asthma, ADHD, chronic pain, mental health, and dermatology among others.
The Expert Medical Opinion program is particularly valuable — it connects patients with leading US specialists for a documented second opinion on complex chronic illness, cancer, and neurological diagnoses.
Find Care by Condition
Click a condition to jump directly to resourcesUse this quick reference to find which platforms and programs are most relevant to your condition. Provider names are hyperlinked — click to visit their site directly. For full details on location, cost, and access, find the full card in the directory above.
International: RTHM (US — ME/CFS specialist), Bateman Horne Center (education), ME/CFS Medical Centre Amsterdam (free video), US ME/CFS Clinician Coalition, Mayo Clinic
International: American TelePhysicians, Medebound Health, Bateman Horne Center, US ME/CFS Clinician Coalition
International: American TelePhysicians, HealthTap, Mayo Clinic
International: RTHM (POTS-specialist), Dysautonomia International (provider directory), UCLH Queen Square (autonomic disorders), American TelePhysicians, Mayo Clinic
International: RTHM (MCAS-specialist), American TelePhysicians, Bateman Horne Center, Mayo Clinic
International: MyUSADr, Cleveland Clinic Second Opinion, American TelePhysicians, Mayo Clinic, Medebound Health
Resources: ACR Patient Treatments (rheumatology.org/patients/treatments), RheumGuide.ca
International: Cleveland Clinic Second Opinion, Mayo Clinic, American TelePhysicians, HealthTap
Specialist: The Woods Counselling Co. — chronic illness, trauma & pain-specialized counselling (thewoodscounselling.com)
International: Teladoc Health Canada (global), HealthTap
International: HealthTap, Teladoc Health Canada
International: Cleveland Clinic Second Opinion, Mayo Clinic, Medebound Health, Second Opinion International, Cancer.Net (free education), Together by St. Jude (pediatric, free)
International: Mayo Clinic, Medebound Health, Cleveland Clinic Second Opinion, Second Opinion International, American TelePhysicians, MyUSADr
Note: Maple and Tia Health can also requisition standard labs via virtual GP visit.
Neuromodulation: CNPM (ON — private SCS/DRG); public SCS at provincial academic hospitals (referral required)
International: Cleveland Clinic Second Opinion, UCLH Queen Square (London)
Ontario: GoodHope EDS Clinic (Women's College Hospital — OHIP, waitlist)
Note: hEDS overlaps significantly with POTS, MCAS, and fibromyalgia — treating dysautonomia and mast cell components often matters more than the label.
Virtual, no referral: Maple Migraine Specialist (Canada-wide)
Ontario private: Cleveland Clinic Canada Headache Program (Toronto, $2,500/year, physician referral)
Refractory: UCLH Queen Square (London — ONS for refractory migraine/cluster/SUNA, international patients)
USA: Bateman Horne Center, RTHM (US only), Dysautonomia International (provider directory at dysautonomiainternational.org)
International: UCLH Queen Square (autonomic disorders clinic, London)
Treatment: CNPM (ON — neuromodulation), Silver Pain Centre (ON — ketamine/lidocaine), CHANGEpain (BC)
USA: Dr. Anne Oaklander (Harvard/MGH — SFN pioneer), Bateman Horne Center
Note: SFN found in ~50% of fibromyalgia patients. Systematically underdiagnosed in Canada.
Resources: IC Network (icnetwork.org) — provider directory + treatment guides
Note: IC/BPS co-occurs with fibromyalgia, ME/CFS, and hEDS. Central sensitization approaches often outperform purely urological ones.
International: ME/CFS Medical Centre Amsterdam (free video internationally), Charité Fatigue Centrum (Berlin — research resource; clinical for Berlin/Brandenburg only)
Note: Long COVID meeting ME/CFS criteria → manage with ME/CFS protocols: pacing, no GET, workup for POTS/MCAS/SFN.
Virtual GP: Maple, Tia Health, Felix Health (hormonal management + referral to gynecology)
Advocacy: Endometriosis Network Canada (endometriosisnetwork.com) — excision surgeon filter
Note: Excision (not ablation) is the evidence-based standard. Endo overlaps with MCAS, IC/BPS, fibromyalgia.
USA: ISEAI (iseai.org — physician directory), survivingmold.com (Shoemaker Protocol practitioners)
Note: CIRS overlaps with ME/CFS, fibromyalgia, and MCAS. Shoemaker Protocol practitioners are extremely rare in Canada.
USA: ILADS (ilads.org — Lyme-literate physician directory), LymeDisease.org, IGeneX (igenex.com — sensitive serology)
Note: Canadian Lyme ELISA testing has significant false-negative rates. Post-treatment Lyme overlaps with ME/CFS symptom profile.

